Terms & conditions.
The basics of how we provide our services and what you can expect when working with us.
1. Orders
Orders are confirmed once we have acknowledged your request and agreed details such as products, pricing, delivery address and dates. For recurring services, we will agree a schedule and review it with you periodically.
2. Pricing & payment
Prices will be confirmed in writing and may be subject to change where supplier costs or requirements change. Payment terms will be shared in your proposal or invoice.
3. Delivery
We aim to deliver within the agreed time window. External factors such as traffic and weather may occasionally cause delays, in which case we will keep you updated and work with you on a suitable resolution.
4. Cancellations & changes
For fresh items such as sandwich platters, a minimum notice period will apply to cancellations or major changes. This will be confirmed in your agreement or welcome information.
5. Quality & issues
If any items are missing, damaged or not up to standard, please contact us as soon as possible (ideally within the same working day) so we can investigate and offer a suitable remedy.
6. Use of this website
Content on this website is provided for general information only and may change from time to time. We do our best to keep it accurate but it should not be treated as a guarantee or formal offer until confirmed in writing.